Learnforce Privacy Policy

• Custom Learning Solutions
  Tailored programs that enable knowledge transfer, skills development, and behavior change.
• Accelerator Apps
  Tools that embed performance support into the flow of work and amplify productivity.
• Organizational Performance Programs
  Strategic interventions focused on driving measurable, sustainable performance outcomes.

• Identification & contact information
  Name, email address, phone number, company, job title.
• Account information
  Login credentials, communication preferences, service usage history.
• Correspondence
  Messages and interactions through contact forms, email, or support tickets.

• Technical and usage data
  IP address, device information, operating system, browser type, screen resolution, time zone, referring URLs, and pages visited.
• Interaction data
  Clicks, scrolls, time spent on pages, and other on-site behaviors.

We use third-party service providers to enhance our website functionality, analyze user behavior, and improve service delivery. These providers may use cookies and similar tracking technologies to collect and process information on our behalf, including:

• Device and browser metadata
• Session duration and activity
• Geolocation approximations
• Referral sources and user flows

These tools help us gain insights into website traffic and performance, optimize the user experience, and inform marketing efforts.

Note: The specific tools and providers may change over time. We ensure all third parties adhere to appropriate data protection and confidentiality standards, including GDPR-compliant data processing agreements where applicable.

You may manage or withdraw your consent for these tools at any time through our cookie settings or browser controls. 

We process your personal data on the following lawful bases:

• Consent – for optional features like marketing emails and non-essential cookies.
• Contractual necessity – to deliver services you request or sign up for.
• Legitimate interests – to enhance service functionality, monitor performance, and prevent abuse.
• Legal obligation – to comply with legal requirements or respond to lawful requests.

We use personal data to:

• Provide, operate, and maintain our services
• Communicate with you, including support and updates
• Analyze site usage and improve user experience
• Conduct marketing (only with your explicit consent)
• Comply with legal obligations
• Protect against fraud, abuse, or security threats

We do not sell your personal data. However, we may share it with:

• Trusted service providers and vendors under strict confidentiality obligations.
• Government authorities or regulators where legally required.
• Parties involved in corporate restructuring or acquisition (if applicable).

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Binding corporate rules or equivalent legal instruments

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

You have the following rights under GDPR and applicable privacy laws:

1. Right to access – Know what data we hold about you 
2. Right to rectification – Correct inaccurate or incomplete data
3. Right to erasure – Request deletion of your data 
4. Right to restriction – Limit how your data is used 
5. Right to object – Opt out of certain uses
6. Data portability – Request a copy of your data in a usable format
7. Withdraw consent – At any time, without affecting prior processing

To exercise these rights, contact us at:

support@learnforce.org
+31 (0)35 123 4567
Data Protection Officer, Hoge Naarderweg 8, 1217 AE Hilversum, Netherlands

We take appropriate technical and organizational measures to safeguard your data:

• Encryption of data in transit and at rest
• Access control and authentication protocols
• Security training for all staff
• Regular vulnerability assessments and audits

In the event of a breach, we will notify you and the relevant authorities where required by law.

We use cookies to operate and improve our website.

• Essential cookies – Necessary for basic site functionality
• Analytics cookies – Help us understand usage patterns (requires opt-in)
• Marketing cookies – Support personalized advertising (requires opt-in)

You can manage your preferences via our cookie settings or browser tools.

We may update this Privacy Policy from time to time to reflect changes in law, services, or practices. Material changes will be:

• Notified via email (if applicable)
• Posted prominently on our website
• Reflected in the “Last updated” date above

Bezuidenhoutseweg 30, 2594 AV The Hague, Netherlands
https://autoriteitpersoonsgegevens.nl

For questions or requests related to this Privacy Policy:

Learnforce
support@learnforce.org
+31 (0)35 123 4567
Hoge Naarderweg 8, 1217 AE Hilversum, Netherlands

Disclaimer: This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. For legal guidance specific to your operations, please consult with qualified counsel.