Based on competency-based job profiles, together with data and feedback from the employee engagement survey, a new approach on learning was developed.
Redesign the bol.com HR-structure
Redesign the HR structure
into a competence driven approach on development for bol.com employees.
After reviewing the outcome of the employee engagement survey and monitoring the usage of the online academy in combination with the new competency-based job profiles, a training needs assessment was established. This analysed the gap between existing knowledge, skills and abilities, and the desired ones when moving to another job function. The TMA Method Assessment was used for self-assessment and to compare competences with desired roles.
Elements involved
- Organisational Mapping
- Introduction Job Family Framework
- Defining Career Paths
- Implementing new L&D Culture
- Campaign-based Learning
- Tools & Guides for People Managers
Client
Bol.com is an online shop in the Netherlands, offering general merchandising products in various categories. As of 2020, the shop serves 11 million active customers in the Netherlands and Belgium and offers more than 23 million items.
Vision on Learning & Development
1:48 duration
Project Results
9
Average rating by employees
73
Of bol.com employees are regularly using the training
1
Reason for employee retention according to survey.
Unparalleled understanding of your own development needs
Employees are able to determine the next steps in their development. They know what to do to advance in their careers or simply deepen their knowledge in their current position in less time & with more satisfaction.
According to the employee engagement survey this is the most important reason for employee retention.
”Gilles and the Learnforce team are true professionals, masters at their craft, with meticulous attention to detail. With our dream learning journeys complete, we have assets that can evolve with us for many years to come. Thank you guys!”
bol.com
Making it right.
Employees are able to determine the next steps in their development. They know what to do to advance in their careers or simply deepen their knowledge in their current position in less time & with more satisfaction.
